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THE BACKGROUND

A national lighting manufacturer wanted to target the website visitors that displayed high engagement with specific product categories such as portable lighting, fixture lighting, furniture, etc. Based on the substantial level of organic and paid traffic their site experienced, they wanted to identify only the most valuable prospects who visited the website.

THE CHALLENGE

Based on website visit patterns and 3rd party data overlays, the client wanted to qualify only proactive customers most likely to make a purchase. Additionally, they wanted to separate website visitors into two separate audiences, designated as either current customers or new customers.

THE SOLUTION

Using our Web-To-Home product, Fenske is able to pixel the clients‘ website, then leveraging our advanced analytics tools, qualify website visitors into the two required audiences. Additionally, we were able to match the visitors to specific products they had viewed on the website. We then customized the direct mail pieces to include an image of the products customers had viewed. The campaign ran for three months generating impressive results.

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FAQs

How does direct mail for e-commerce improve customer acquisition?
Direct mail for e-commerce helps brands reach targeted audiences with personalized offers. This increases response rates, drives website traffic, and supports customer acquisition alongside digital channels.
Retail direct mail campaigns are used for promotions, product launches, and seasonal sales. They help brands engage customers offline and drive both in-store and online purchases.
Yes, direct mail is highly effective for retention. Personalized campaigns such as re-engagement offers and loyalty mailers help bring customers back and increase lifetime value.